Job Description

Roles & Responsibilities:

Sales and Customer Acquisition:

· To increase client database as much as possible

· To add immediate volume and revenue

· To sell all products like import LCL, FCL & Export LCL, FCL etc

· follow up on the sales calls made and ensure the business is generated from the same

· Ensuring proper service levels is rendered to the existing clients to have their continuous support

· Make the best use of securing business from the new clients through sales calls

· Prepare daily call report & update in the CRM package

· Keeping close check on outstanding statements & ensure collections on time

· Ensuring proper commitment is gained from the client in terms of credit

· Keeping the outstanding below 60 days as per the policy of the company

Client Management :

· Develop and nurture professional and personal relationships with key resource and

touch points across assigned client base: engagement to facilitate and ensure client

satisfaction, business retention and opportunity development

·  Maintain excellent customer relationship and provide customer service support

including customer feedback on services etc.

· Visit Customers on regular basis, discuss and understand their requirement,

finalize commercials and conclude the business

· Visit each assigned client at a frequency determined by and consistent with business value and potential

· Formally and immediately notify each client of any developments, circumstances

or incidences likely to impact their business

Meeting existing individual targets LCL / FCL:

· To take care of all clients

· Give Sales Coordinator / Documentation all rate quotations

· To provide after sales support to international forwarder clients

· To ensure payments are received from the customers in time within the credit period

· To ensure B/L’s are released on timely basis

· To ensure FAC’s and Brokerages are paid on time

· If required involve top management to gain support of the client

· Ensure that the profile of these clients are available with sales co-ordinators and give a copy of plan so that they can be contacted on a daily / alternate basis

· To increase client base by soliciting new clients and develop 5 new clients every quarter

· Prepare the weekly call plan for the coordinator on the basis sales calls planned and executed

· Monitor and follow up on the calls made by the coordinator and ensure the business is generated from the same

· Prepare a mailing list of all clients and keep them updated on any developments in our Trade

· Ensuring proper service levels is rendered to the existing clients to have their continuous support

· Make the best use of securing business from the new clients through calls

· Taking reference from friends and known people about organizations who have business but not supporting us

· Keeping close vigil on Log sheet maintained by the Sales Co-coordinator to ensure proper information is being provided to the clients

· Prepare daily call report and handover to the Co – coordinator for follow – up

· Prepare weekly sales call plan and follow it

· Prepare monthly sales plan to achieve the Goals as per MBR

· To review monthly performance as per the Sales plan and prepare and submit a report in the structured format

Monitor Outstanding:

· Keeping close check on outstanding statements

· Ensuring that a proper reminder for the payments is sent to the clients who have exceeded their credit limit

· Ensuring proper outstanding statement is sent to the clients on a regular basis

· Taking appropriate action for those clients who have defaulted in their payment terms or exceeded their credit limits

· Ensuring proper commitment is gained from the client in terms of credit

· Keeping the Outstanding as per the policy of the Company

· Development of New Clients

· Achievement of Budgeted targets for self/ team

· Keeping self updated with the market information and knowledge about the trade

· Keeping outstanding under control

Company Introduction

As the world’s LCL consolidation leader and India’s largest integrated logistics solutions provider, we are always at your service.

Right from transporting your cargo across the globe with international supply chain solutions, providing world-class Container Freight Station and Inland Container Depot facilities, optimising supply chains with flexible and scalable contract logistics, offering built-to-suit Grade-A warehouses, or providing high-quality crane rentals, you can trust us with anything you need.

Being India’s first multinational in supply chain management, and a global logistics powerhouse of more than USD 2.6 billion, we are looking ahead to bigger, bolder ambitions. FY2021-2022 has been a marquee one for us with a 91% YoY increase in revenues to touch INR 20,072 crores, a 139% increase in EBITDA to achieve INR 1516 crores and a remarkable 349% jump in PAT to INR 900 crores. We look ahead to continue these forward strides and enhance your business supply chains, across India and the world.