Job Description

In the role of a NonStop System Engineer for the global Large Midrange team within the Enterprise Computing Services organization, you will provide expertise in deploying and supporting technical solutions for projects of varying size and complexity. You will work within a fast-paced environment and responsibilities will include:

Working closely with colleagues, lines of business partners and vendors to successfully execute against a range line of business and infrastructure projects. 

Providing engineering supporting of various tools across NonStop environment 

Escalation for addressing break/fix issues related to Operating System and Communications, IP network configuration and all other aspects including third party products and CLIM issues 

Acting as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards 

Recommendation of solutions and alternatives to obtain efficiencies within the platform, enhancing systems stability reliability and availability work closely with external vendors and service providers 

Determining the priority and impact of issues and prioritize and act accordingly 

Communicating with both technical and non technical customers and vendors 

Delivering a world class level of support to our service partners and customers 

Supporting production changes and providing on call support as scheduled 

Ensuring all Audit and JPMC security and standards exposures are documented and progressed to completion within minimal duration 

Supporting Disaster Recovery testing and live invocations 

As required, working weekends and/or off-hours to meet project/workload demands and production on-call duties being part of a rota providing 24x7 escalation 

Involved in the Capacity Planning and performance analysis of processors and I/O on the platform 

Involved in Solution Design and Production Evaluations, including all of the documentation around this process 

Involved in the design of the security for the platform

Company Introduction

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